Though not all Prince William County offices are open, County agencies are still providing service. See the list of agency statuses below. The courts, clerks and related judicial administration locations and services are open in accordance with instructions from the Virginia Supreme Court.

GENERAL ASSISTANCE: 703-792-6000

Online Services

Apply for, or renew, SNAP, Medicaid and TANF benefits online at:
www.commonhelp.virginia.gov

Apply for, or renew, Medicaid benefits over the phone by calling:
1-855-242-8282

Apply for SNAP, Medicaid or TANF benefits over the phone by calling:
1-855-635-4370

Email:hr@pwcgov.org | Phone: 703-792-6640
Please don’t hesitate to leave a voice message —your call will be directed to appropriate HR staff.
Benefits & Retirement: HRBenefitsTeam@pwcgov.org
Talent Mgmt/ Recruitment: TalentManagement@pwcgov.org
Administrative Services: HRAdminTeam@pwcgov.org
Learning & Development: trainme@pwcgov.org

TAXPAYER SERVICES
Pay taxes online: Tax Portal
Additional services: (business licenses, procurement services & assessments)
Email: taxpayerservices@pwcgov.org
Phone: 703-792-6710

LIBRARIES
Our libraries offer lots of online resources: books, television shows, music, and of course books and magazines http://ow.ly/PqRG50yNvno

Prince William Public Libraries are open at Bull Run, Central, Chinn Park, Haymarket Gainesville, Montclair and Potomac. All our libraries are offering Contact-Free Curbside Pickup. Read more: www.pwcgov.org/library.

OFFICE OF ELECTIONS
Voters are encouraged to conduct all transactions online via www.elections.virginia.gov

The PWC Office of Elections is fully accessible (online or by phone at 703-792-6470) and will continue to process all incoming online transactions from both the Virginia Department of Elections and via USPS.

Outgoing transactions will be completed and mailed to voters from the PWC Office of Elections.

Due to precautions concerning COVID-19, the Police Department has taken measures to expand the types of calls permitted through online reporting services. This service provides a convenient option for our community to file reports for certain types of non-emergency, non-violent offenses that occurred within Prince William County.

To view a list of applicable incidents meeting the criteria to file a report online, please visit: https://www.pwcgov.org/policereport. You can also call 833-568-7683 and a link will be sent to your cell phone to report the incident online. If you call the non-emergency line, you may be directed to file a report through tele-reporting services.

Agency Operational Status

Service to one individual or group at a time. Please do not plan a visit if you have recently traveled overseas, have a fever, are coughing, or have been around anyone that has met these criteria. Information available via 703-792-6465 or animalshelter@pwcgov.org.

Please ring the doorbell and staff will verify the above information and take your phone number. After speaking with our staff, we ask that you return to your vehicle and wait for us to call you for your turn.

Visit our Petfinder.com page.

The Adult Day Healthcare and Senior Centers are closed. Clients who regularly receive home-delivered and congregate meals will receive frozen meals delivered by staff on a regular basis.

For more information about how to prevent the spread of germs and respiratory diseases, please visit pwcgov.org/emergency.

If you have any general questions regarding the Novel Coronavirus, you can call 1-877-ASK-VDH3

Visit the Board of County Supervisors webpage for relevant information.

General District Court: The General District Court resumed court dockets and operations on June 8, 2020. In an effort to keep everyone safe, the court has reorganized and segmented dockets in order to accommodate for social distancing and avoid the courts from being overcrowded. Click here for additional details.

Juvenile Domestic Relations Court:
Special Continuing Order for Reduced Operations 

Circuit Court: Open | More information

In response to the influx of customers visiting the courthouse from viral “hot spots”, we are no longer issuing marriage licenses for couples where neither person is a resident of PWC, Manassas or Manassas Park. 

Community Services (CS) has suspended group meetings and social rehab programs. They are checking in on clients who are healthy. Behavioral health home meeting and CS Board meetings are canceled.

All cooperative extension programs are exploring zoom webinars as a substitute for public classes where possible. They are confirming the health of individual before approving site visits. Canceled other classes and gatherings.

Normal operations. They are deputized as attorneys general if needed to issue quarantine or isolation orders.

Both lobbies at Criminal Justice Services will remain closed and staff will continue to provide most services virtually and over the phone, including routine appointments, and new intakes.  Probation/Pretrial Officers will begin meeting with clients face to face on a limited basis by appointment only.  Intensive Probation/Pretrial Officers are now regularly conducting visits in the home or community.  Pretrial staff continue to interview inmates at the Adult Detention Center in non-contact areas.  Officers are participating in essential court functions to include arraignments for pretrial defendants.  Probation/Pretrial Officers are placing GPS equipment for defendants and probationers released to the intensive program as ordered by the Court.

The department is continuing normal calls for service and response. They canceled all training except for recruit school. All social activities at the firehouses are canceled.

Normal operations; supporting the county’s efforts to do business virtually.

The department canceled public events and meetings. FAPT meetings are virtual. For public benefits, the department is encouraging online applications and using drop boxes for applications. The homeless shelters are fully operational. The Overnight Shelter has been moved to the Ferlazzo Gym to accommodate social distancing. The Juvenile Detention Center and Molinari Shelter for Youth is fully operational with no visitation. Family Support, Foster Care, Child/Adult Protective Services and Pre-trial Supervision are fully operational, but calling ahead when home visiting.

The department is working with the Office of Tourism, regional partners in Northern VA and the chambers to develop a toolkit of resources for the business community. They are providing information about SBA loans to local businesses through their website.

The Finance Department’s public-facing offices, Taxpayer Services and Real Estate Assessments, are now open. Taxpayer Services is fully operational for walk-in visitors. Real Estate Assessments is open to the public by appointment only. Real estate and personal property tax relief renewal applications can be submitted by fax, email, or mail. For details on office locations, visit: Contact Us.

The department is not seeing clients in person, but handling appointments over the phone. They are calling one to two days before inspection to remind families and asking standardized questions.

HR is operating at 100% via tele-work 

Email:hr@pwcgov.org | Phone: 703-792-6640
Please don’t hesitate to leave a voice message —your call will be directed to appropriate HR staff.
Benefits & Retirement: HRBenefitsTeam@pwcgov.org
HRIS/Shared Services: HRISTeam@pwcgov.org
Talent Mgmt/Recruitment: TalentManagement@pwcgov.org
Administrative Services: HRAdminTeam@pwcgov.org
Learning & Development: trainme@pwcgov.org

No walk-in service or in-person service will be provided until further notice. Staff will be available to the public by phone at 703-792-4680 from 8 a.m. – 4:30 p.m., Monday through Friday, or by email at pwhrc@pwcgov.org.

The County Landfill and the Balls Ford Compost Facility are both open. However, unloading assistance is restricted to accommodate social distancing. Please follow these guidelines to implement social distancing and help protect customers and employees. Landfill tours are suspended until further notice.

  • Limit trips to one per week to dispose of bagged household garbage and recycling only.
  • Residents must bring construction debris or bulky items to the landfill for disposal.
  • Avoid Saturday visits, especially the hours between 10 a.m. and 3 p.m., if possible.
  • Have your Driver’s License ready to display unless you have a solid waste decal.
  • No cash payments: credit or debit card only.
  • Take care of your disposal quickly but use caution when driving through the convenience center and facility property.
  • Bring someone to assist you with unloading, if needed, because staff have been restricted from this activity.

Other service notes:

  • Household Hazardous Waste and Electronics program has reopened at the landfill only, with restrictions. Please read the program rules for days, hours and instructions before coming to the landfill.
  • Donation Center and donation bins are no longer available at our sites. Visit our website for alternative donation locations.
  • Rural Saturday collections at Nokesville School and Evergreen Fire Station will remain open. Customers must place materials directly into trucks.
  • Apply for a free Solid Waste decal to make entrance to the facility easier and quicker.  Information available at pwcgov.org/trashandrecycling under the Rules and Regulations section.

Libraries are closed until further notice. The PWPLS Digital Library provides free access to thousands of online and digital resources including eBooks, audiobooks, newspapers, and Premium Websites. Search by Subject or choose the option to organize the resources by: Read, Listen, Watch, or Learn. Digital Library

Prince William Public Libraries are open at Bull Run, Central, Chinn Park, Haymarket Gainesville, Montclair and Potomac. All our libraries are offering Contact-Free Curbside Pickup. Read more: www.pwcgov.org/library.

The Prince William County Office of Elections encourages voters to protect their health during COVID-19 outbreak. Voters are encouraged to conduct all transactions online via https://www.elections.virginia.gov/. The PWC Office of Elections is fully accessible (online or by phone at 703-792-6470) and will continue to process all incoming online transactions from both the Virginia Department of Elections and via USPS. Outgoing transactions will be completed and mailed to voters from the PWC Office of Elections.

COVID-19 OPERATING INFORMATION

Please continue to practice proper social distancing when visiting parks. Park visitors should adhere to the following guidelines:

  • Stay home if you are sick.
  • Maintain a minimum distance of 6-feet from others.
  • Avoid touching shared surfaces.
  • Wash and/or sanitize hands frequently.
  • Do not park illegally.

The Prince William County Department of Parks, Recreation, and Tourism continues adapted operations as we move through the Commonwealth’s phased approach to reopening.

Trails, walking paths, open spaces, picnic shelters, playgrounds, and parking lots are currently open at all outdoor parks. Tennis, basketball, volleyball, and pickleball courts are open for play.

The boat ramp at Lake Ridge Park is available for private watercraft launch as well as kayak and stand-up-paddleboard rentals. Jon boat and paddleboat rentals are not currently available. Fishing is permitted at Silver Lake Park, Locust Shade Park, and Lake Ridge Park.

Prince William Golf Course, Forest Greens Golf Course, and Lake Ridge Golf Course are open, as are the skate parks and dog park. Locust Shade Park driving range, mini-golf and batting cages are also open.

The Sharron Baucom Dale City Recreation Center and the Chinn Aquatic and Fitness Center are operating in a limited capacity, offering work-out times by appointment for current passholders. The pools at these facilities remain closed.

Historic sites are open for tours accommodating groups of 7 or fewer, 11 a.m., 1 p.m., and 3 p.m.; Thursday through Monday.

Sports fields are available by permit only, please contact the Sports Services Division at 703-792-7060.

Outdoor pools, waterparks, and community centers remain closed. .

Events, organized activities, and rentals within Prince William County’s Parks or at Prince William County Department of Parks, Recreation, and Tourism facilities are postponed until further notice.

The Prince William County Department of Parks, Recreation, and Tourism can be reached via phone at 703-792-7060 or via email at parkscsd@pwcgov.org.

Normal operations. The department suspended public education and outreach programs.

Due to a higher than normal volume of calls to the County’s Public Safety Communications Center (9-1-1) during this pandemic, unless emergency services are needed, the Center encourages residents to avoid calling 9-1-1 if they are merely wondering if they have contracted the virus or only because they have some of the symptoms. Whenever possible, residents are encouraged to contact their physician and follow their direction.

In addition, the Prince William Health District has established a call center related to COVID-19 that anyone can call to get information. The number is 703-872-7759. The phones are staffed seven days a week from 0900 to 1630. If residents are dealing with a life-threatening emergency and need emergency services, please volunteer the following information to the calltaker: Is the patient suffering from 1) fever, 2) cough, 3) shortness of breath and /or 4) any foreign country travel. 

Please contact 703-792-7070 for the following: Lot Grading Plans and Lot Grading Inspection; Construction General Permit; Camera Van Inspections; Geotechnical review and as-built plan; Floodplain and RPA issues. Plan reviews, as well as site and lot grading inspections will continue. Applications will be accepted via drop-off and other mail services. Staff is available for customer calls. (Please see Landfill entry above for landfill operations.)

The school system is providing to-go meals to all children under the age of 18, without charge. You can find out more about that here. More information about the school system’s response to COVID-19 can be found on their website at www.pwcs.edu.

Sheriff’s Office and Judicial Center are open for business. New admin staff office hours are 0800-1600.

Drop service is located outside the Development Services Building Plaza, side entrance.  Please place items in the bin labeled Transportation. Public meetings are canceled.

Visit this site for information on WIC Offices in the Prince William area.